RoundPoint Mortgage: Contact Info & Customer Support

Navigating mortgage servicing can be complex, and sometimes you just need to speak with someone directly. If you're a RoundPoint Mortgage servicing customer, finding the right phone number is crucial for resolving issues, asking questions, or getting assistance with your account. In this article, we provide you with the key contact information for RoundPoint Mortgage servicing, ensuring you can quickly connect with their support team. We'll cover general inquiries, loss mitigation, and other essential contact points.

1. RoundPoint Mortgage Servicing: General Customer Support

For most inquiries, the general customer support line is your first point of contact. Whether you have questions about your mortgage statement, need help with online access, or want to understand your payment options, this is the number to call.

• Phone Number: (877) 773-5402
• Hours of Operation: Monday through Friday, 8:00 AM to 8:00 PM Eastern Time

In our experience, having your loan account number ready before you call can significantly speed up the process. Our analysis shows that customers who prepare beforehand experience shorter hold times and quicker resolutions. — Commanders Vs. Chargers: Where To Watch Every Game

Key Reasons to Call Customer Support:

• Understanding your mortgage statement
• Assistance with online account access
• Questions about payment options
• Reporting errors or discrepancies
• General inquiries about your loan

2. RoundPoint Mortgage Servicing: Loss Mitigation Assistance

If you're facing financial difficulties and struggling to make your mortgage payments, it's essential to contact RoundPoint's Loss Mitigation department. They can work with you to explore options like forbearance, loan modification, or other solutions to help you avoid foreclosure.

• Phone Number: (877) 281-7370
• Hours of Operation: Monday through Friday, 8:00 AM to 8:00 PM Eastern Time

Important: Don't wait until you've missed several payments to reach out. The earlier you contact them, the more options may be available to you.

When to Contact Loss Mitigation:

• Experiencing a job loss or reduced income
• Facing unexpected medical expenses
• Dealing with a divorce or separation
• Experiencing any financial hardship that impacts your ability to pay your mortgage

3. RoundPoint Mortgage Servicing: Payment-Related Inquiries

For specific questions related to payments, such as payoff requests, payment history, or how to make a payment, you can use the general customer support line or explore online options.

• Online Payment Portal: Available 24/7 through your online account.
• Automated Phone System: (877) 773-5402 (Follow the prompts for payment information.)

RoundPoint Mortgage's online portal offers a convenient way to manage your payments, view your transaction history, and set up automatic payments. We recommend creating an account for easy access. — Longview, TX Weather Radar: Live Updates & Forecast

Common Payment-Related Questions:

• How to make a payment online or by phone
• Requesting a payoff statement
• Understanding your payment history
• Setting up automatic payments
• Changing your payment due date (subject to eligibility)

4. RoundPoint Mortgage Servicing: Other Important Contacts

While the main customer support and loss mitigation lines handle most inquiries, here are a few other contact points that may be helpful:

• Website: https://www.roundpointmortgage.com/
• Mailing Address for Payments: RoundPoint Mortgage Servicing LLC, PO Box 11738, Newark, NJ 07101-4738
• Mailing Address for Correspondence: RoundPoint Mortgage Servicing LLC, 4000 CentreGreen Way, Suite 100, Cary, NC 27513

Always keep a record of your interactions with RoundPoint Mortgage, including the date, time, name of the representative you spoke with, and a summary of the conversation. This documentation can be valuable if you need to follow up on an issue.

5. Tips for a Smooth Customer Service Experience

To ensure your call to RoundPoint Mortgage goes as smoothly as possible, keep these tips in mind:

• Be Prepared: Have your loan account number, Social Security number, and any relevant documents ready.
• Be Clear and Concise: Explain your issue clearly and provide all necessary details.
• Be Polite and Patient: Customer service representatives are more likely to assist you effectively if you remain calm and respectful.
• Take Notes: Jot down important information, such as reference numbers or specific instructions.
• Follow Up: If your issue isn't resolved during the initial call, follow up to ensure it's being addressed.

6. Understanding Your Rights as a Borrower

As a mortgage borrower, you have certain rights and protections under federal law. These include the right to:

• Receive accurate and timely information about your mortgage.
• Dispute errors on your mortgage statement.
• Request information about foreclosure alternatives.
• Receive a fair and impartial review of your loss mitigation application.

The Consumer Financial Protection Bureau (CFPB) provides valuable resources for homeowners, including information about your rights and how to file a complaint. Visit their website at https://www.consumerfinance.gov/ for more information.

FAQ Section

Q1: What is RoundPoint Mortgage Servicing's main phone number?

The main customer support phone number is (877) 773-5402. This number can be used for general inquiries, payment questions, and assistance with your online account.

Q2: What should I do if I'm having trouble making my mortgage payments? — Apartments For Rent In Pittsfield, MA

Contact RoundPoint's Loss Mitigation department immediately at (877) 281-7370. They can discuss options to help you avoid foreclosure.

Q3: How can I make a payment to RoundPoint Mortgage?

You can make a payment online through your account on RoundPoint's website, by phone using the automated system at (877) 773-5402, or by mail to RoundPoint Mortgage Servicing LLC, PO Box 11738, Newark, NJ 07101-4738.

Q4: What are RoundPoint Mortgage's hours of operation?

Customer support and loss mitigation are available Monday through Friday, from 8:00 AM to 8:00 PM Eastern Time.

Q5: Where can I send written correspondence to RoundPoint Mortgage?

Send written correspondence to RoundPoint Mortgage Servicing LLC, 4000 CentreGreen Way, Suite 100, Cary, NC 27513.

Q6: How do I access my RoundPoint Mortgage account online?

Visit RoundPoint Mortgage's website at https://www.roundpointmortgage.com/ and follow the instructions to create or access your account.

Q7: What should I do if I believe there is an error on my mortgage statement?

Contact RoundPoint Mortgage's customer support immediately and explain the error. You have the right to dispute errors and receive a correction if necessary.

Conclusion

Contacting RoundPoint Mortgage Servicing doesn't have to be a headache. By using the phone numbers and resources outlined in this guide, you can efficiently get the help you need. Remember to have your account information ready, clearly explain your issue, and keep a record of all interactions. If you're struggling to make payments, don't hesitate to reach out to the Loss Mitigation department for assistance. Taking these steps can help you manage your mortgage effectively and avoid potential problems.