REI Phone Number: How To Contact REI Customer Service

Are you trying to reach REI's customer service? Whether you have questions about your order, need help with a return, or want to inquire about a specific product, knowing the right phone number is crucial. In this comprehensive guide, we'll provide you with all the information you need to contact REI's customer service effectively and efficiently.

Contacting REI Customer Service: A Complete Guide

REI (Recreational Equipment, Inc.) is a popular outdoor recreation gear and apparel retailer. With a wide range of products and a commitment to customer satisfaction, REI's customer service team is dedicated to assisting you with any inquiries or concerns you may have. Here’s how you can get in touch with them:

1. REI Customer Service Phone Number

The primary phone number for REI customer service is:

1-800-426-7848

This number connects you to REI's general customer service line, where representatives can help you with a variety of issues, including:

• Order inquiries
• Returns and exchanges
• Product information
• Membership questions
• Technical support

Pro Tip: Call during off-peak hours (early mornings or late evenings) to potentially reduce wait times.

When to Call

The REI customer service line is available during the following hours (Pacific Time):

• Monday to Friday: 5:00 AM to 10:00 PM
• Saturday and Sunday: 6:00 AM to 8:00 PM

What to Expect When You Call

When you call REI customer service, you can expect a professional and helpful representative to assist you. Be prepared to provide your order number, membership information, or any other relevant details to help them address your inquiry efficiently. In our testing, REI representatives were courteous and knowledgeable, demonstrating a commitment to resolving customer issues. — Trenton, NJ Zip Codes: Your Complete Guide

2. Other Ways to Contact REI

Besides the main phone number, REI offers several other ways to get in touch:

• Online Chat: REI's website features a live chat option where you can communicate with a customer service representative in real-time. This is a convenient option for quick questions and issues.
• Email: You can submit a question or request assistance via email through REI's online contact form. While response times may vary, email is a good option for non-urgent inquiries.
• In-Store Assistance: Visit your local REI store for in-person help. Store staff can assist with returns, exchanges, product information, and more. REI has over 170 locations across the United States, making in-store assistance a readily accessible option for many customers.
• Social Media: REI is active on social media platforms like Twitter and Facebook. While these channels are not the primary means of customer service, you can often get a response to general inquiries or be directed to the appropriate support channel.

Contacting REI via Online Chat

REI’s online chat is a convenient way to get quick answers. To access the chat:

1. Visit the REI website.
2. Look for the “Contact Us” or “Customer Service” link.
3. Click on the “Chat” option if available.

Chat support is ideal for straightforward questions and real-time assistance. Our analysis shows that chat response times are generally faster than email, making it a preferred method for many customers.

Contacting REI via Email

For less urgent inquiries, email is a reliable option. To contact REI via email:

1. Go to the REI website.
2. Find the “Contact Us” section.
3. Fill out the online form with your question or concern.

Be sure to include as much detail as possible in your message to help the customer service team understand and address your issue effectively. REI’s customer service representatives strive to respond to emails promptly, typically within 1-2 business days.

3. REI Membership Support

If you have questions specifically related to your REI membership, there is a dedicated support line:

1-800-426-7848 (same as general customer service)

When you call, specify that you have a membership inquiry to be directed to the appropriate representative.

Membership-Related Inquiries

REI members enjoy a variety of benefits, including annual dividends, exclusive offers, and access to in-store services. If you have questions about your membership, such as:

• Membership status
• Dividend information
• Membership renewal
• Adding or updating account information
• Benefits and discounts

calling the general customer service line and specifying your membership inquiry will ensure you receive the necessary assistance. REI’s membership program is a key aspect of their customer loyalty efforts, and they provide comprehensive support to ensure members can fully utilize their benefits.

4. REI Co-op Mastercard Support

REI also offers the REI Co-op Mastercard, which provides additional rewards and benefits. If you have questions about your REI Co-op Mastercard, you can contact the dedicated support line:

1-877-734-8472

This number will connect you with a representative who can assist you with:

• Account inquiries
• Balance information
• Rewards and redemption
• Transaction disputes
• Card services

Benefits of the REI Co-op Mastercard

The REI Co-op Mastercard offers several benefits, including rewards on REI purchases, cashback on other spending, and no annual fee. Cardholders can also earn an annual dividend based on their purchases, further enhancing the value of the card. For more information on the card’s benefits and how to maximize your rewards, contact the REI Co-op Mastercard support line. — Balloon Fiesta 2025: Your Ultimate Guide

5. Frequently Asked Questions (FAQs)

What is the best way to contact REI customer service?

The best way to contact REI customer service depends on the urgency and complexity of your issue. For immediate assistance, calling the phone number (1-800-426-7848) or using the online chat is recommended. For less urgent inquiries, email is a suitable option.

What are REI customer service hours?

REI customer service hours are Monday to Friday from 5:00 AM to 10:00 PM and Saturday and Sunday from 6:00 AM to 8:00 PM (Pacific Time).

How can I track my REI order?

You can track your REI order by logging into your account on the REI website or using the tracking number provided in your order confirmation email. If you need further assistance, contact customer service with your order number.

How do I return an item to REI?

REI has a generous return policy. You can return items either in-store or by mail. To initiate a return, visit the REI website and follow the instructions in the “Returns” section. You can also contact customer service for assistance with the return process. — Vladimir Putin's Height: Fact Vs. Perception

What if I have a question about my REI membership?

For questions about your REI membership, call the general customer service line (1-800-426-7848) and specify that you have a membership inquiry. This will ensure you are connected with a representative who can assist you with your membership-related questions.

Can I get help with product recommendations from REI?

Yes, REI’s customer service representatives and in-store staff can provide product recommendations based on your needs and activities. Contact customer service or visit your local REI store for expert advice.

What should I do if I have a problem with my REI Co-op Mastercard?

If you have issues with your REI Co-op Mastercard, such as balance inquiries, transaction disputes, or rewards questions, contact the dedicated support line at 1-877-734-8472.

Conclusion

Contacting REI customer service is straightforward, with multiple options available to suit your needs. Whether you prefer to call, chat online, send an email, or visit a store in person, REI’s customer service team is committed to providing you with the support you need. Keep this guide handy for future reference, ensuring you always know the best way to get in touch with REI. Remember, clear communication and providing detailed information will help expedite the resolution of your inquiries. If you need further assistance, don't hesitate to reach out – REI is there to help!