BCBSTN Phone Number: Get Quick Answers

Kim Anderson

-Nov 15, 2025

If you're a Blue Cross Blue Shield of Tennessee (BCBSTN) member or need to contact them, finding the right phone number quickly can save you time and frustration. This guide provides you with the essential BCBSTN phone numbers and information, ensuring you can easily get the assistance you need. Whether you have questions about claims, benefits, or need to locate a provider, we've got you covered. In our experience, having these numbers readily available can streamline the process and provide quick resolution to your health insurance inquiries. We'll break down the different departments and the best phone number to contact for your specific needs.

1. Main Customer Service Phone Number

The primary BCBSTN customer service phone number is your go-to for general inquiries, benefit questions, and other non-urgent matters. This number connects you with a representative who can assist with various issues.

Phone Number: (800) 565-BLUE (2583)
Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time. These hours are subject to change, so it's always a good idea to check the BCBSTN website for the most up-to-date information.
When to Use: Use this number for general questions about your plan, benefits, and coverage. If you are unsure where to direct your inquiry, start here.

2. Claims Phone Number

For questions related to claims, it's best to call the dedicated claims phone number. This ensures your inquiry is routed to the appropriate department.

Phone Number: (800) 565-BLUE (2583) (same as the main customer service line)
Hours: Same as the customer service hours.
When to Use: Call this number to check the status of a claim, inquire about a denied claim, or ask about claim-related issues. Have your member ID and the details of your claim ready when you call. In our analysis, providing as much detail as possible upfront can speed up the resolution process.

3. Provider Phone Number

If you are a healthcare provider or need to find out information about a specific provider, contact BCBSTN's provider services.

Phone Number: (800) 840-BLUE (2583)
Hours: Same as customer service.
When to Use: Use this number to verify a patient's eligibility, check claims, or obtain information about a provider's network status. This is also the number for providers seeking assistance with claims, billing, or contracting issues.

4. Pharmacy Phone Number

For prescription-related inquiries, contact the pharmacy services department.

Phone Number: Varies depending on your plan. Check your member ID card or the BCBSTN website for the correct number. You can also call the main customer service number for assistance.
Hours: The pharmacy's hours often align with customer service.
When to Use: Use this number to inquire about prescription coverage, refills, or pharmacy-related issues. Have your prescription information and member ID available.

5. Behavioral Health Phone Number

For questions about mental health and substance abuse services, contact the behavioral health services department.

Phone Number: (800) 565-BLUE (2583) (same as the main customer service line) - Behavioral Health services are often routed through the main customer service line.
Hours: Same as customer service.
When to Use: If you need to find a therapist, check coverage for mental health services, or discuss substance abuse treatment options. Be prepared to provide your member ID and details of your needs.

6. International Emergency Assistance Phone Number

If you need emergency medical assistance while traveling internationally, contact BCBSTN's international emergency assistance service. — New York Liberty: Your Ultimate Guide To The WNBA Powerhouse

Phone Number: (800) 810-BLUE (2583) (toll-free in the U.S.) or call collect at (804) 673-1177 (from outside the U.S.)
Hours: Available 24/7, 365 days a year.
When to Use: If you experience a medical emergency while traveling outside the United States, use this number to get assistance. This service can help coordinate care and provide support in an emergency situation. Our research shows that having this number handy can be a lifesaver when traveling abroad.

7. Member Services Phone Number

BCBSTN member services provide additional support to members. This number can help with plan enrollment, ID cards, and other general inquiries.

Phone Number: (800) 565-BLUE (2583) (same as the main customer service line)
Hours: Same as customer service.
When to Use: Use this number to ask questions about your health plan, request a new ID card, or get help with the enrollment process. Member services are a good place to start for any general issues or concerns.

8. Medicare Advantage Phone Number

For those enrolled in a Medicare Advantage plan through BCBSTN, a dedicated phone number is available.

Phone Number: (800) 565-BLUE (2583) (same as the main customer service line)
Hours: Same as customer service.
When to Use: This number can assist with Medicare Advantage plan inquiries, claims, and benefit questions specific to your plan.

Additional Ways to Contact BCBSTN

In addition to phone numbers, BCBSTN offers several online resources to assist members.

BCBSTN Website: Visit the official BCBSTN website for detailed information, FAQs, and online tools. You can log in to your member portal to manage your account, view claims, and find providers.
Member Portal: Log in to your secure member portal to access your plan information, view claims, and manage your account. This is a convenient way to handle many tasks online.
Mobile App: Download the BCBSTN mobile app for easy access to your health plan information, claims, and provider search tools on the go. In our testing, the app provides a user-friendly experience.

Tips for Calling BCBSTN

To ensure a smooth experience when calling BCBSTN, keep these tips in mind:

Have Your Member ID Ready: This is essential for verifying your identity and accessing your account information.
Know Your Plan Details: Having your plan details handy can help the representative understand your needs and provide accurate information. — Little Clover On OnlyFans: A Deep Dive
Be Prepared to Explain Your Issue: Clearly explain your issue or question so the representative can assist you efficiently.
Take Notes: Jot down the representative's name, the date, and any important information discussed. This can be helpful if you need to follow up later.
Be Patient: Wait times can vary, so be patient, especially during peak hours. BCBSTN representatives are there to help, so remain polite and respectful.

Why You Might Need to Contact BCBSTN

There are numerous reasons why you might need to contact BCBSTN. Here are some of the most common:

Claims Inquiries: Checking the status of a claim, understanding why a claim was denied, or correcting claim information.
Benefit Questions: Understanding your plan benefits, such as coverage for specific services, deductibles, and copays.
Provider Search: Finding a doctor, specialist, or other healthcare provider within your network.
Prescription Information: Checking prescription coverage, getting information about refills, or finding a pharmacy.
Enrollment and Plan Changes: Enrolling in a new plan, changing your plan, or updating your personal information.
ID Card Requests: Requesting a new or replacement ID card.
General Inquiries: Asking general questions about your health plan or getting assistance with any health insurance-related issues. — Buick Roadmaster Wagon For Sale: Find Yours Now!

Common Questions Answered

Here are answers to some frequently asked questions about contacting BCBSTN:

Q: What is the main customer service phone number for Blue Cross Blue Shield of Tennessee?

A: The main customer service number is (800) 565-BLUE (2583).

Q: How do I check the status of a claim with BCBSTN?

A: You can check the status of a claim by calling (800) 565-BLUE (2583), logging into your member portal, or using the BCBSTN mobile app.

Q: Where can I find a doctor in the BCBSTN network?

A: You can find a doctor by using the online provider search tool on the BCBSTN website or by calling (800) 565-BLUE (2583).

Q: What are the hours for customer service?

A: Customer service is available Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time.

Q: What number should I call for pharmacy-related questions?

A: The pharmacy number varies depending on your plan. Check your member ID card or the BCBSTN website for the correct number, or call the main customer service line for assistance.

Conclusion

Knowing the correct Blue Cross Blue Shield of Tennessee phone number for your specific needs can streamline your interactions and save you valuable time. By using the resources outlined in this guide, including the main customer service number, claims line, and online tools, you can easily access the information and support you need. Remember to have your member ID and relevant details ready when you call. With these phone numbers at your fingertips, managing your health insurance is more manageable. We hope this guide helps you navigate your BCBSTN experience with ease.